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What You Agree To When You Use lobby5

These terms set out how your account works, what we expect from you, and what you can expect from us — covering everything from how your data is handled to how disputes get resolved.

Account terms apply on registrationData handled under our privacy policyJurisdiction-dependent accessDANA, OVO, GoPay wallet rules includedContact us to request changes
lobby5 What You Agree To When You Use lobby5
ACCOUNT SECURITY DETAIL

How We Protect Your Data and Account

Security and data handling are not afterthoughts here. Your account is protected by SSL encryption on every connection, and wallet transactions — whether you use DANA, OVO, or GoPay — are verified against your registered account before any payout clears. We do not sell your personal data to third parties, and we limit internal access to account records on a need-to-know basis.

Data Retention

We keep your account data only as long as necessary for legal and operational purposes. You may request deletion of non-essential records by contacting support with your account ID.

Cookie Use

We use session and analytics cookies to keep your account logged in and to understand how the lobby is used. You can adjust cookie preferences through your browser settings at any time.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, lock your account immediately via the security settings page.

Change Requests

To update your registered name, contact number, or linked e-wallet — DANA, OVO, or GoPay — submit a verified change request through the Account Help Centre with supporting ID.

LEGAL CONTACT PATHS

How to Reach Us on Policy Matters

If you have a question about these terms, want to request a copy of the data we hold on your account, or need to flag a dispute, there are three direct ways to reach the lobby5 team. We handle legal and account-policy queries separately from general support to make sure the right person sees your request.

Live Chat Open live chat from your account dashboard. Select the policy or legal topic from the dropdown so your message reaches the correct team without delay.
Email Support Send policy, privacy or dispute queries to our support email. Include your registered account ID so we can locate your records and respond accurately.
Account Help Centre The Help Centre has a dedicated legal and account-rules section. Submit a formal request there if you need a written response for your records.

Legal Questions We Get Asked Most

These are the policy and account-rights questions that come up most often. If your question is not covered here, reach us through live chat or the Help Centre and we will give you a written answer.

Access depends on local law and is available only in eligible regions. We recommend checking whether online casino access is permitted where you are before opening an account.

We collect your name, contact details, and payment method information — including your linked DANA, OVO, or GoPay wallet — to operate your account and process transactions securely.

Submit a data access request through the Account Help Centre. Include your registered account ID. We will respond with the data we hold on your account within a reasonable timeframe.

If a terms update does not work for you, contact support before the change takes effect. You may close your account at that point without penalty related to the policy change itself.

Before any withdrawal clears to your DANA, OVO, or GoPay wallet, we match the account name on the wallet to the name registered on your lobby5 account. Mismatches require manual review.

Raise disputes through live chat or the Help Centre's legal section. Include your account ID and a clear description. Formal disputes receive a written response from our policy team.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.