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How lobby5 Handles Your Personal Information

Your account data and payment details — whether you use DANA, OVO, or GoPay — are handled with clear rules, not guesswork. This page explains exactly what we collect, why we collect it, and how you can request changes or deletion at any time.

Account data protectedDANA, OVO, GoPay transactions coveredYour access rights explainedJakarta and Indonesia regions addressedContact path available

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REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you have a question about how your data is used, want to correct account details, or need to submit a deletion request, our support team handles privacy queries directly. Reach us through live chat inside your account dashboard, by email via the address listed in your account settings, or through the help form on this site. We aim to respond to privacy requests within a reasonable timeframe based on the nature of your query.

Team online

Live Chat Support

Open a chat session from inside your account dashboard. Describe your data query and our team will direct it to the right handler without delay.

Email Request

Send your data access or deletion request by email using the address shown in your account settings. Include your registered account ID to speed up the process.

Help Form

Use the contact form on this site to submit a formal privacy query. Select the privacy category so it routes correctly to our data handling team.

What This Privacy Policy Covers

lobby5 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with lobby5 and connect a wallet like DANA, OVO, or GoPay, we collect the data needed to process your transactions, verify your identity, and keep your account secure. This includes your name, contact details, device information, and transaction records tied to

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your chosen payment method. We do not sell your personal data to third parties. Data is stored and processed in line with applicable rules for eligible regions — availability and obligations depend on local law where you access our platform. We retain account data for as
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long as your account is active and for a period afterward as required by applicable obligations. If you close your account, you can submit a data deletion request through our support channel, and we will action it within the timeframe that local requirements allow. Cookies and
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session data are used to keep your lobby session running smoothly, remember your wallet preference, and help us detect unusual login activity. You can manage cookie preferences through your browser settings at any time. Players in Jakarta and across Indonesia who access the platform in eligible
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regions are covered by the terms set out here.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

We keep your data handling transparent and specific — from how your wallet details are stored after a GoPay or OVO transaction, to how login sessions are protected. Here is what we do in practice across the four main areas that affect your account.

Payment Data Security

Your DANA, OVO, and GoPay transaction records are encrypted at rest. We do not store full wallet credentials — only the reference details needed to match your deposit or withdrawal.

Cookie and Session Control

Session cookies keep you logged in and remember your wallet preference during a visit. You can clear these through your browser settings; doing so will end your active session.

Account Access and Verification

Your account login is protected by OTP verification sent to your registered mobile number. We flag unusual access attempts and may ask you to re-verify before processing a withdrawal.

Data Retention and Deletion

We hold your account data while your account remains active. After closure, retention periods follow applicable local obligations. Submit a deletion request through live chat or email to start the process.

Common Questions About Your Privacy at lobby5

These are the questions we hear most often about how personal data is handled, what rights you hold, and how to act on them. Each answer reflects what we actually do — not a generic policy summary.

We collect your name, email address, mobile number, and the device details used during registration. If you connect DANA, OVO, or GoPay, we record the transaction reference and wallet type — not your full wallet login.

Yes. Submit a data access request through live chat or the email address in your account settings. Include your registered account ID so we can locate your records and respond within a reasonable time.

We do not sell your data. We share information only with payment processors like DANA, OVO, or GoPay where needed to complete your transaction, and with service providers who operate under confidentiality obligations.

Contact us via live chat or the help form and select the data deletion category. We will confirm your identity, close your account if it is still active, and process the deletion within the timeframe local obligations allow.

Cookies keep your session active, remember your wallet preference, and help us spot unusual login patterns. You can disable them in your browser settings, but this will end your session and may affect how the lobby loads.

Transaction records tied to your GoPay, OVO, or DANA deposits and withdrawals are retained while your account is active and for a period afterward as required by applicable local obligations in eligible regions.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoJetX Quick Arena Applobby5 App

How lobby5 Handles Your Personal Information

How to Contact Us About Your Data

Live Chat Support

Email Request

Help Form

How We Protect and Manage Your Account Data

Payment Data Security

Cookie and Session Control

Account Access and Verification

Data Retention and Deletion

Common Questions About Your Privacy at lobby5

01 What personal data does lobby5 collect when I register?

02 Can I request a copy of the data lobby5 holds about me?

03 Does lobby5 share my data with third parties?

04 How do I ask lobby5 to delete my account data?

05 Why does lobby5 use cookies, and can I turn them off?

06 How long does lobby5 keep my payment transaction history?

Privacy Policy

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