Reference

What You Agree To When You Use lobby5

These terms set out how your account works, what we expect from you, and what you can expect from us — covering everything from wallet deposits via DANA, OVO, or GoPay through to how disputes are handled.

Account eligibility rulesDANA, OVO, GoPay wallet termsWithdrawal conditionsAccount suspension policyJurisdiction-dependent access
lobby5 What You Agree To When You Use lobby5
HOW WE HANDLE THIS

Account Security and Policy Practices at lobby5

These are the practical standards we hold ourselves to when managing your account data, session activity, and wallet transactions. If you ever want to know what we hold on your account or request a correction, the process starts with a support ticket that includes your registered email and wallet type.

Data Retention

We keep account and transaction records for as long as required to resolve disputes and meet our obligations. You can ask what we hold by contacting support with your account ID.

Account Security

Your account is protected by password authentication and OTP verification on login. If you suspect unauthorised access, lock your account immediately through settings and contact us.

Cookie Use

We use session cookies to keep you logged in and functional cookies to remember your wallet preference — DANA, OVO, or GoPay. No marketing cookies are set without your acknowledgement.

Requesting Changes

To correct account details or update your registered wallet, raise a verified support request. We confirm identity before making changes to protect your account from unauthorised edits.

REACH US DIRECTLY

Contact lobby5 About These Terms

If any clause in these terms is unclear, or if you need to raise a question about your account, wallet transaction, or how a rule applies to your situation, our support team is reachable through the channels below. Have your account ID ready so we can pull up your wallet history without delay.

Live Chat Start a chat from inside your account dashboard. Share your account ID and the specific clause or transaction you want to ask about — we work through them in order.
Email Support Send a detailed message to our support address. Include your registered wallet type — DANA, OVO, or GoPay — and any transaction reference you want us to review.
Help Centre Our help centre carries written answers to the account rules questions we hear most. Search by topic — wallet deposits, withdrawal holds, or account eligibility — before raising a ticket.

Common Questions About lobby5 Terms

These are the account and policy questions we get asked most. If your question is not here, open a chat from your account dashboard and we will walk through the relevant clause with you.

We update this page when terms change. Continued use of your account after an update means you accept the revised version. We recommend checking this page if anything feels different.

Depending on the breach, we may suspend your account, hold pending withdrawals pending review, or close the account entirely. We will contact you at your registered email before taking action where possible.

Yes. Every deposit and withdrawal processed through DANA, OVO, or GoPay is subject to these terms. Wallet transaction logs are kept and used as the reference for any dispute you raise.

Yes. Contact support with your account ID and registered email. We will confirm your identity first and then provide the transaction and account data we hold on your profile.

Local law takes precedence. We note where features depend on your region, and if a clause conflicts with applicable Indonesian regulation, the local rule applies to your account.

Submit a closure request via live chat or email. We will verify your identity, process any eligible pending withdrawal to your registered DANA, OVO, or GoPay wallet, then close the account.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.